FAQ

WHEN WILL YOU SHIP MY ITEM?

All items are subject to a handling period before they are dispatched. 99% of orders leave the warehouse within 4-6 days of payment. We will notify you by email when your items have been shipped.

WHEN WILL I RECEIVE MY ITEM(S)?

Items will delivered between 4-6 weeks 99% of the time. This may be a little longer for international delivery or during festive seasons. For other specialty and giveaway items, please allow up to 6 weeks delivery time as they may be shipping from other countries.

WHERE ARE MY ITEMS COMING FROM?

Although our fulfillment house is located in United Kingdom(England), some of our specialty items are located in other countries such as United States and China.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.

CAN I CHANGE, REFUND OR CANCEL MY ORDER?

If you wish to change, refund or cancel your order, you are allowed to do so only before your item has been shipped. Once we have sent out your shipping confirmation email, we no longer have the ability to make changes or to cancel the order.

WHAT IF I RECEIVE A DAMAGED OR WRONG PRODUCT?

If you have received the damaged or wrong product, please send image proof and we will either give you a refund or replace your product depending on your choice.

MISSING PACKAGE?

On that rare occasion that your item goes missing or shows up late don't worry! All you need to do is ' Contact Us ' by pressing the button located at the bottom left corner of your screen. We will reply in 24 hours. If for some reason we don't (don't worry we always reply) Just send us an email again. We pride ourselves on customer satisfactions, any issues we fix ASAP.

DOES DUTY TAX APPLY?

In most cases no because the total cost of the order will be small. It's up to you to find out if you have to pay it or not. Unless you have a large order you should be fine but please double check with your local customs.